Employee performance management is one of the most important management tools that influences employee growth and organizational development significantly.
A performance management system includes various important HR functions like goal-setting, feedback, rewards and performance review. An effective performance management system helps HR managers establish clear performance expectations through which employees can easily understand what is expected of their job. It allows managers to reinforce individual accountability to meet their goals and evaluate their own performance for employees.
Most organizations use performance management systems suitable to them based on factors like the industry, the number of employees etc. Is there an ideal performance management model that is suitable for any kind of organization? Yes, here are the key components of an ideal employee performance management system.
Planning – Setting Clear Goals and Objectives
Setting proper goals for employees is one of the initial steps that leads to increased employee productivity as well as organizational productivity.
It is important to define performance plans and objectives clearly. Having plans that are open ended and unclear, creates a lack of interest in employees. At the beginning of the year or at the beginning of the quarter, managers meet with their employees and set clear goals and objectives for them. In this phase, managers plan on ‘how’ their employees should fulfil their goals and accomplish results. These goals should be SMART and challenging.
Implementation – Understanding The Bigger Picture
In this phase, managers align employee goals with organizational goals and motivate employees to achieve them. Over the course of the year, employees focus on achieving the goals that were set by their managers. They also should be able to understand how their individual contributions help the organization.
It is easier and more motivating to work towards your goals when you know that they contribute to a larger goal.
Assessment – Frequent Communication And Real-time Feedback
An effective performance management system helps you create a culture of ongoing communication about your team goals, training etc. Communicating frequently with direct reports and giving them real-time feedback not only keeps them motivated to do their best but also gives them an opportunity to improve themselves constantly without having to wait till the next performance review.
This also helps managers keep track of employee progress from time to time and give them suggestions to improve their performance over the same quarter instead of waiting till their annual performance review. Managers also fill in the employee assessment form and evaluate the performance of their direct reports in this phase.
Review – Performance Review And Suggestions
An ideal performance management system aligns everyone in the organization with the company’s mission and vision.
The manager and their direct report meet for their performance review where the direct reports assess their own performance first. Then the manager reviews the performance of their direct reports over a period and gives them suggestions on where to improve and how.
Then the four phases of employee performance management repeat themselves -planning, implementation, assessment and review.
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